Shipping policy

Shipping Policy

KAPKA ships all international orders from our workshop in Istanbul, Türkiye. Orders are sent with DHL Express or another tracked international courier.

Shipping costs and delivery times

Shipping costs and estimated delivery times depend on your delivery address and are shown at checkout before you pay. Once your order has been handed to the courier, we send you a shipping confirmation e-mail with a tracking number.

Customs duties and import taxes

International orders are shipped Delivery Duty Unpaid (DDU). The prices on this website do not include import duties, customs fees or local taxes such as VAT that your country may charge on arrival. These charges, where applicable, are invoiced to you directly by DHL or the import broker appointed to your shipment. Some countries apply thresholds below which no import charges are due; we recommend checking with your local customs authority before ordering.

If you order for delivery to someone else, please make sure they know they may be responsible for these charges. If import charges are refused and the parcel is returned to us, we will refund your order; the original shipping and handling costs may be deducted from the refund.

Customs declaration

By law, KAPKA must declare the actual amount paid for every outgoing international parcel. We cannot change this information or mark orders as gifts.

Damaged or lost parcels

If your parcel arrives damaged or does not arrive, please contact us at info@kapka.com.tr with your order number (and photos of the parcel and products, if damaged). We will work with the courier and offer a replacement or a refund, as described in our Refund Policy.

Questions

For any question about shipping, please contact us at info@kapka.com.tr.